Appointments

To ensure a seamless and personalized experience, we encourage booking in advance. Please arrive 5-10 minutes early to settle in and prepare for service. Guests arriving more than 10 minutes after the scheduled appointment time may experience an adjusted service or a rescheduled appointment to ensure the quality of every guest’s experience remains preserved.

Cancellations and Reservation Changes

In consideration of our team and valued guests, we kindly request a 24-hour notice for cancellations or rescheduling. This allows us to continue providing exceptional care and attention to all guests.

Payments & Pricing

We accept cash, major credit/debit cards, and approved digital payment methods.

• Pricing may vary based on service needs, including custom shapes, extended lengths, designs, and nail repairs.
• All prices are subject to change without notice.
• Gift cards are available but cannot be redeemed for cash.

Service Satisfaction

Your satisfaction is important to us. While we do not offer refunds, we are committed to ensuring you leave feeling polished and beautifully cared for. If you have any concerns about your service, please inform us before leaving the salon or within 48 hours, and we will gladly make the necessary refinements.

Health and Safety

Your well-being is our priority. For health and safety reasons, we cannot provide services to guests presenting with infections, open wounds, communicable conditions, or compromised skin or nails. Please let us know of any medical conditions or concerns, including but not limited to allergies, diabetes, or other health-related issues.

Children and Additional Guests

To maintain a peaceful and professional environment, we kindly request that only guests receiving services remain in the service area. Children are welcome but must always be supervised by an adult.

Personal Items

Please always keep your valuables and belongings with you during your visit. While we strive to maintain a pristine environment, Luxi Nail Lounge is not responsible for lost or damaged personal items.

Right to Decline Service

For the comfort, safety, and well-being of all guests and staff, we reserve the right to respectfully decline service when necessary.

Non-refundable Deposit for Parties or Events

We can’t wait to host your parties and special celebrations! To help us manage our schedule effectively, a 20% deposit of the total service estimate is required for reservations of 4 or more guests. This deposit will be applied toward the final balance on the day of your event. In the event of cancellation or no-show, the deposit is strictly non-refundable.